How to extract a database backup?
Warning
Before creating a new backup, please make sure there is enough free disk space for creating and storing the new backup. The amount of free disk space required depends on the usage of the TrendMiner installation. If you already have previous backups, you can get an indication by downloading a previous backup and checking its size. Backup sizes can range from a few megabytes to 10GB or more for large installations.
The following steps describe how to create a new backup, download it and upload it to the TrendMiner file server.
Open the browser and browse to [trendminer_url]/confighub
Enter the admin password for ConfigHub and sign in.
Notice
The ConfigHub admin password could be a different password than the TrendMiner admin user password.
Navigate to 'Backup and restore'
Click on 'Create backup
Confirm the backup creation
Wait until the backup creation is finished. This can take from a few minutes to an hour or more, depending on the speed of the disk and the amount of data which needs to be backed up.
When the backup creation is finished and the task is on 'success' refresh the page to show the newly created backup in the list of backups.
To download the backup to your computer, click the options button of the created backup and select 'Download backup'.
Open the browser and browse to https://files.trendminer.com
Log in using your TrendMiner file server credentials. If you don't know these or your credentials are not working, please contact your TrendMiner Customer Success Manager or send a support request to support@trendminer.com
Click on upload.php
Select your file and enter your company or plant name and click 'Send File'.
