Fully automated upgrade
Note
This option is only available when the TrendMiner installation has the correct level of Internet access. See the following for more information: Upgrade Center system requirements
For fully automated upgrades there are 2 options:
Download: the selected upgrade will be downloaded to the TrendMiner installation without automatically starting the upgrade.This allow you to prepare the upgrade for a later date. The upgrade package will remain on the TrendMiner installation until installed or the installation is upgraded to another version.
Download and install: This option will initiate the download of the upgrade package, and when complete, the installation of the upgrade package will begin automatically.
More details on both options below.
The upgrade package will only be downloaded to the TrendMiner server when sufficient disk space is available (approximately twice the size of the upgrade file). When downloading the package, a progress tracker is showing the package size and download speed.
A download in progress can not be cancelled, but it is still possible to download another version.
When a download completes, it will become available for installation and the "Download and install" button will change into "Install".
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"Download and install indicates the upgrade package is not yet on the TrendMiner server"
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"Download and install" changes into "Install" when the upgrade package is available on the server
"Download and install" will download the package and start the upgrade without additional user confirmation when the download is completed.
"Install" starts the upgrade when the package is already downloaded to the server earlier.
Before (downloading and) installing the upgrade package, confirmation is required. Make sure the important “upgrade notes" are read before proceeding. The upgrade notes can be found via the link in the confirmation.
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After confirmation the upgrade will start following these steps:
If the upgrade package is not yet on the server, wait until file gets uploaded to the TrendMiner server.
The installation is prepared. This includes prerequisite checks and extracting the upgrade files to the correct locations:
The installation is executed. This includes changes to the TrendMiner installation and TrendMiner services.
The installation process can be monitored by the progress tracker shown on the page (see screenshot).
Furthermore, the details of the sub-process can be viewed by clicking the logs icon (4 lines) on the right-hand side of the progress tracker:
Please note that the upgrade process may take some time to complete. Wait until every ‘PENDING’ task changes into the ‘SUCCESS’ (or 'FAILURE') status. As long as there are tasks 'PENDING' or 'RUNNING' do not make changes in Edge Manager or reboot the server. When in doubt, contact TrendMiner support.
Important
During the upgrade services will be restarted, including ConfigHub and Edge Manager. This will result in users (including admins following up on the upgrade in ConfigHub/Edge Manager) being disconnected and error pages being shown when refreshing the pages. This is expected behavior during the upgrade process.
Only if Edge Manager does not come back online after about 10 minutes TrendMiner Support should be contacted.
When all tasks finished successfully make sure all services listed in the services screen are healthy. In case of missing services or if the status is not green, please contact TrendMiner Support. For customers without expert license some services will be greyed out.