ConfigHub access recovery
In case access is lost to ConfigHub, this procedure allows you to recover the access again to ConfigHub.
This procedure will reset the password and reinitiate the 2 factor authentication.
login to EdgeManager using the known procedure, and click on “ConfigHub recovery”
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Click on “Generate new password”
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With the new password generated, you will be able to logon to ConfigHub again.
Notice
Do notice that this is only a temporary password. You will need to provide a new permanent password during login of ConfigHub (admin), including a newly to setup 2 factor authentication.
Once you log in again in ConfigHub a new 2FA code will have to be generated as well.
Tip
If you have multiple TrendMiner installation for which you manage the 2FA admin access scanning a second 2FA code might overwrite the first one.
Some authenticators (e.g. Google Authenticator) allow you to edit the name of the entry. We would advise you to rename the authenticator entries to meaningful names, e.g. 'Trendminer: admin - Production' and 'Trendminer: admin - Test' for clarity and to avoid accidentally overwriting entries.