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How to fetch plant integration (connector) logs?

  1. Log in on the connector (plant integration) server.

  2. Open the folder 'c:/inetpub/<myconnector>/logs'

    connector_logs_folder.png
  3. Select all .log files and compress them into a .zip file.

    connector_logs_compress.png
  4. Open the browser and browse to https://files.trendminer.com

    files_trendminer_com.png
  5. Log in using your TrendMiner file server credentials. If you don't know these or your credentials are not working, please contact your TrendMiner Customer Success Manager or send a support request to support@trendminer.com

    files_trendminer_com-login.png
  6. Click on upload.php

    files_trendminer_com-upload.png
  7. Select your file and enter your company or plant name and click 'Send File'.

    files_trendminer_com-upload2.png